The following information is specific to Mauritius.

Insurance and deductible explanation

The deductible (a.k.a. excess) seems to be something that many of our potential customers get confused by. Simply put: If you paid a deposit and nothing happens to the car, you'll get the full amount back. You also have the option to waive the deductible if you pay a non-refundable daily fee (a.k.a. SCDW = Super Collision Damage Waiver). Note that this option is only available for bookings of 5 days or longer. The following flow chart tries to answer a few more of the "what happens if?" questions you may have:

The one that hadno extra daily chargeYou do not have to pay anythingextra. If you paid any deposit,we will refund it when you giveback the car.NoWe will refund the fulldeposit when you giveback the car.YesThe one whereyou paid an extrafee per dayWhich insuranceoption didyou choose?Has the car beendamaged/lost duringyour rental?Did you disobey theinsurance terms*?You will have to paythe full extend of therepair/replacementcosts.YesDid youdamage or looseany of the itemsexcluded* by theinsurance?NoYou will definitely haveto pay for therepair/replacementcost of these items.YesNoDo youhave a police reportstating that it was 100 %another persons's fault anddid you collect theinsurance info ofthat person?YesDo the repaircosts exceed theamount of thedeductible?NoWe will deduct the repaircosts from the deductibleand we will give you theremainder back.NoWe will keep thedeductible.Yes*Excluded items (Mauritius)- Exterior mirrors- Car keys, GPS device- Damages to the bottom of the car- Personal belongingsThe insurance terms include the usualdos and don'ts like:- No drunk driving- No offroad/beach/dirt-road driving- Only the two designated drivers are allowed to drive*Insurance terms (Mauritius)

Important: Zero deductible does not mean zero responsibility!

Regardless of the insurance coverage you have, you must report any accident or damage to the local emergency hotline as soon as possible. If a third party is involved, you should, whenever possible, collect their license plate number and insurance details. The hotline will provide further instructions, which may include filing a police report or exchanging the vehicle.

Failure to follow these instructions may result in your insurance coverage being voided. This is not just about internal policy — your cooperation is essential to ensure that our insurance partners accept and process any claim. If basic procedures are not followed, the insurer may legally refuse to pay out, leaving you personally liable for the full cost of any damage.

By the way, the deductible/deposit in Mauritius depends on the car model you rent. Here's a list:

  • MURs15,000 (~€288) deductible (or €4.79 per day) for: Suzuki Alto, Suzuki Alto K10, Hyundai i10.
  • MURs25,000 (~€479) deductible (or €8.63 per day) for: Kia Picanto, Suzuki Spresso, Hyundai Grand i10, Mitsubishi Mirage, Nissan March, Renault Kwid Climber, Suzuki Celerio, Suzuki Swift, Toyota Vitz, Honda Jazz, Hyundai i20, Suzuki Dzire Sedan, Toyota Yaris, Suzuki Ciaz, Toyota Yaris Sedan, Honda City, Hyundai Accent, Kia Cerato, Nissan Almera, Nissan Tiida, Toyota Corolla, Toyota Corolla Axio, Toyota Starlet, Nissan NP300, Suzuki Ertiga, Suzuki Fronx, Suzuki Vitara Brezza, Toyota Avanza, Toyota Corolla Fielder, Hyundai Creta, Nissan Juke, Nissan Qashqai, Honda Mobilio, Mitsubishi L200 D, Nissan NV 200, Mini Moke.
  • MURs35,000 (~€671) deductible (or €12.46 per day) for: Kia Seltos, Kia Carnival, Mitsubishi Sportero, Toyota Hilux, Nissan Navara, BMW X2, Hyundai ix35, Mini convertible, Kia Sportage, Toyota RAV4, Hyundai Tucson, Mitsubishi Eclipse Cross, BMW X1, Ford Fusion, Jaguar XF.

Deposit explanation

If your insurance option requires a deductible, we require you to pay a deposit that equals the amount of the deductible. If your insurance option does not require a deductible, we require you to pay a deposit of at least ~€77 for damages not covered by the insurance and violations of the rental terms. The deposit can be paid in cash or by credit card. Cash deposits can be made in Mauritian Rupees. Other major currencies are fine too, but please add at least 5 % for currency conversion/fluctuation. If you choose to pay the deposit by credit card, the amount may be authorized (a.k.a "blocked") on your credit card. Please note that the person who is named on the card has to be present at that time. For technical reasons, the authorization might be kept active up to two weeks after you have returned the vehicle. Keep in mind that this effectively reduces the spending limit of your card during that period even though the transaction might never show up on any of your credit card statements.