Legal notice
Contact Germany:
Maki Car Rental
Exerzierplatz 3a
D-97072 Wuerzburg
Fon: +49 931 663984 98
Fax: +49 931 663984 99
Maki Car Rental
Exerzierplatz 3a
D-97072 Wuerzburg
Fon: +49 931 663984 98
Fax: +49 931 663984 99
Contractor is:
Indian Ocean Travel Ltd.
Avenue des Perroquets
Flic en Flac
Republic of Mauritus
Director: Harald Buchholzer
Reg. No.: 069955
VAT no.: 20376952
Indian Ocean Travel Ltd.
Avenue des Perroquets
Flic en Flac
Republic of Mauritus
Director: Harald Buchholzer
Reg. No.: 069955
VAT no.: 20376952
Registered Office:
Maki Car Rental
Royal Road 363
Pointe aux Canonniers
Republic of Mauritius
E-Mail: mail(at)maki-car-rental(dot)comMaki Car Rental
Royal Road 363
Pointe aux Canonniers
Republic of Mauritius
Terms of sale
1. General |
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| 1.1 | Maki Car Rental is a worldwide car rental broker. The customer will get the exact contact information of the local car rental company immediately following receipt of payment. |
| 1.2 | Our service is offered to all customers worldwide. You can make the booking in German, English and French. You can select the language in the upper right of our website. |
| 1.3 | We will send you a copy of this terms together with your booking data via email as soon as you send the booking through our website. |
| 1.4 | A booking will get accepted or rejected within 48 hours. The rental contract becomes valid when we send out the invoice via email. |
| 1.5 | The customer shall – if requested by the local car rental company – sign a car rental contract with the respecive company, provided that it does not contain any different arrangements. In case of deviating terms, it has distinguished between insurance terms and other terms: |
| 1.5.1 | In case of deviating insurance terms, the customer has the right to withdraw from the contract. If the customer accepts the the deviating terms, these terms are binding. |
| 1.5.2 | Other deviating terms that are to the disadvantage of the customer are refunded up to 50 Euro, if applicable. A higher refund is only possible if acknoledged by our customer service prior to signing the contract. |
| 1.6 | In case the booked car model can not be delivered, another model of equal or higher category (for rental cars according to ACRISS codes) can be provided. |
| 1.7 | A cancellation is possible at any time without giving reasons via email or phone. |
| 1.7.1 | The following rules apply for rental cars: The customer has the right to cancel the booking free of charge until 48 hours prior to vehicle pick up. After that we charge a cancelation fee of 30 % (at least 49 €) of the invoice total. This also applies when the car is returned early. |
| 1.7.2 | The rules for campers are as followed: There will be no charges up to 26 days prior to vehicle pick up. If cancelled between 8 to 25 days prior to pick up date you will be charged 20% of the invoice total. From 1 to 7 days prior vehicle pick up the cancellation fee will be 50% of the invoice total. The full invoice total will be charged if cancellation takes place on the date of pick up. No refund is applicable if the vehicle is brought back early. |
2. Condition of the vehicle upon return |
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| 2.1 | The customer shall handle the car with care. This includes checking for proper driving condition, oil level and tyre pressure. The car shall be properly locked when unattended. |
| 2.2 | The initial fill level of the fuel tank is indicated on the rental agreement form. If the fuel tank was full intially, the vehicle must be filled up within 3 km of the drop off location. If there is not the same amount of fuel in the tank, the customer will be charged for the missing amount. Penalities may apply depending on the respektive partner company. |
| 2.2.1 | The campers must be returned with emptied waste tanks (grey water and toilet waste cassette). The vehicle including all equipment must be returned in a clean condition. |
| 2.3 | Should the vehicle be dropped in a bad condition, part of the deposit will be kept to cover the cost. If the exact amount can not be determined a priori, the worst case will be assumed until the necessary adjustments are made. |
| 2.4 | The customer shall bring the car back at the agreed time and place. If there is a delay of more than one hour, the local rental company can charge an additional fee which is equivalent to one day’s rental fee. |
| 2.4.1 | A camper must be returned on the day of drop off between 8 a.m. and 4.30 p.m.. In case of a delayed drop off the next day one extra day will be charged. |
3. Driving permits |
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| 3.1 | When picking up the car, the customer must provide a driver’s license which is valid in the respective country and at least one year old. If it cannot be provided, or if the customer is not at least 21 years old, Maki Car Rental has the right to cancel the booking at a charge. |
| 3.2 | The car can only be driven by the customer himself/herself and one additional driver. This name of this driver will be written in the rental contract upon delivery. This driver must fulfil the same aforementioned rules concerning driver’s license and age. If the car is driven by any other person, the insurance coverage is void. |
| 3.3 | The usage right is restricted to designated streets. There is no permission to drive on dirt roads, off-road, on the beach or on mountain routes. Damages resulting from improper driving are to be paid by the customer, even if they are caused by the additional driver. |
| 3.3.1 | The following road restrictions apply for New Zealand: Ninety Mile Beach, Northland, Coromandel, Colville Township to Port Jackson, Queenstown, Skippers Canyon Road, Mt. Cook, Ball Hut Road |
| 3.4 | It is prohibited to sublet the car. |
4. Prices and payment |
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| 4.1 | The total price is shown in the booking process in Euro. Additional agreements must be done in written form, otherwise they are not binding. Obvious mistakes regarding prices are likewise not binding. |
| 4.2 | Fuel costs are not included in the rental fee. |
| 4.3 | Delivery fees can be charged if applicable. These are shown during the booking process, but are not binding until they are confirmed by the local car rental company. If they are raised on rare occasions, the customer can cancel the booking. |
| 4.4 | Fees for child safety seats, satellite navigation or the like are only charged if explicitly booked by the customer. |
| 4.5 | Payment via bank transfer obligates the customer to send 30 % of the invoice total within 7 days after billing. Maki Car Rental will not cover any bank charges for the transfer to our German bank account. |
| 4.5.1 | For rental cars, the remaining 70 % must be sent 14 days prior to the commencement of the hire. |
| 4.5.2 | For campers, the remaining 70 % must be sent 5 weeks prior to the commencement of the hire. |
| 4.6 | Payment via credit card obligates the customer to send the invoice total within 2 days after billing. |
| 4.7 | Payment via PayPal obligates the customer to send the invoice total within 7 days after billing. |
| 4.8 | Payment on site is only available if the customer books the travel cancelation expenses insurance and has to be made in cash. |
| 4.9 | If the fees are not received on time, Maki Car Rental can cancel the booking without prior warning or demand a cash payment on the spot. |
5. Insurance coverage |
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| 5.1 | All vehicles are under fully comprehensive cover. Damages caused through drunk driving, gross negligence or disregarding of the rental terms are excluded from the insurance cover. Damages on the bottom of the vehicle, loss or damage of the car keys as well as personal belongings are not covered. Further country specific exceptions can be found below: |
| 5.1.1 | In Mauritius, damages to the exterior mirrors are not included in the cover. |
| 5.1.2 | In Romania, damages to the tyres are not included in the cover. |
| 5.1.3 | In New Zealand, the maximum liability sum of the insurance is 1 Million. NZ$. |
| 5.2 | The deductible amount which has to be paid by the customer is defined during the booking process. The deductible is applicable on a per incident basis. Damages not covered by the insurance are to be paid in full. |
| 5.3 | The insurance does not cover damages caused by a driver not listed in the rental contract or if the driver does not have a proper drivers license. Also, the insurance does not apply when transporting dangerous goods. |
| 5.4 | The travel cancelation expenses insurance covers all cancelation fees. No reasons have to be given. If we receive a cancelation after the time of delivery, one full day has to be paid. The insurance fee has to be paid within 2 days after receiving the invoice via PayPal, credit card or bank transfer. |
| 5.5 | All vehicles must be parked at least 10 meters away from any water edge. Salt water damage is not covered by any insurance policy. Driving on roads mentioned in 3.3 negates any and all insurance cover. |
6. Accidents and customer liability |
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| 6.1 | After an accident, a breakdown, a fire, damage caused by game animals or other damage of the rental car the customer has to inform the rental company and the police immediately. If the police refuse to register the accident, the customer has to prove this in written form. |
| 6.2 | The customer is liable for damages to and loss of the car or breach of the rental contract according to the established liability rules of the corresponding country if not covered by an insurance. The customer has to bring the car back in the same flawless condition, in which he received it. |
| 6.3 | The customer is liable for damages if he does not fulfil his obligation to report the damage on time or if the damage is due to negligence or the customer did not call the police in case of an accident. False statements regarding the circumstances of the accident or damage also cause liability of the customer. |
| 6.4 | Contraventions of road traffic regulations or other laws are to be borne by the customer itself. |
| 6.5 | Maki Car Rental reserves the right to remedy any issue within 24 hours without any compensation payable. |
| 6.5.1 | The following rules apply for New Zealand: Minor repairs costing less than NZ100$ my be undertaken without prior authorisation. Receipts must be kept to get the originated costs refunded. Amounts in excess of NZ100$ require prior approval. There will be no refund payment without prior authorisation. |
| 6.6 | All these obligations apply to the additional driver, too. |
7. Privacy policy |
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| 7.1 | The following data can be stored by us: name, address, email, telephone numbers and customer number as well as open payments. We use this data to handle and fulfil your booking. It can be given out to the respective local car rental company. |
| 7.2 | If the customer chooses to pay by credit card or PayPal, we will pass the necessary details to the corresponding payment service provider (PayPal or Mauritius Commercial Bank/Dialect Payments Pty.). In case you pay via PayPal, we also transmit your postal address and email address so that new PayPal customers do not have to enter this data again during the signup. |
| 7.3 | Our website employs cookies. This enables us to keep the data of a started, but not concluded booking beyond a browser session, for example. Furthermore this enables us to pay commissions to advertisers. You can prevent this by deleting the cookies in your browser. |
| 7.4 | Our website uses Google Analytics, a web analysis software which also uses cookies. To learn more, please refer to their website. |
| 7.5 | You have the right to request all information we have stored about you. You can also ask us to correct or delete your personal data. Please use our contact form to do so. |
8. Miscellaneous |
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| 8.1 | The contractor is Indian Ocean Travel Ltd., Pointe aux Cannoniers. Place of jurisdiction is Mauritius. |
| 8.2 | There are no oral side agreements. All changes require a written form. |
| 8.3 | If a provision of this contract is or becomes illegal, invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of this agreement. In this case. both parties are obliged to find a valid solution that comes closest to the original provision. |