# Maki Car Rental: Reunion

This destination-specific document is generated for customer agents from Maki Car Rental's FAQ and contact sources.

## OpenAPI Contract

Agent-readable contract: https://www.maki-car-rental.com/openapi.json

Use this contract to discover valid pickup and return locations and to check live vehicle availability. The availability endpoint returns customer-facing offer data and booking initiation links for available offers.

For this destination page, use `reunion` as the OpenAPI `destination` value.

### Pickup and Return Locations
These locations can be passed directly as `pickup_location` and `return_location` to the availability endpoint. They are also available from `/api/locations`.
- Roland Garros Airport (RUN)
- Saint-Gilles
- Saint-Gilles hotel delivery
- Saint-Pierre

## Landing Pages

Rendered, user-facing destination pages suitable for handing off to a customer.

- English: [Reunion landing page](https://www.maki-car-rental.com/rent-a-car/reunion.html)
- German: [Reunion landing page](https://www.maki-car-rental.com/mietwagen/reunion.html)
- French: [Reunion landing page](https://www.maki-car-rental.com/location-de-voitures/reunion.html)

## Terms

Agent-readable terms: https://www.maki-car-rental.com/llms/terms.md

### Rendered Terms Pages
These are rendered, user-facing terms pages suitable for handing off to a customer.

- English: [Terms](https://www.maki-car-rental.com/rent-a-car/terms.html)
- German: [Terms](https://www.maki-car-rental.com/mietwagen/agb.html)
- French: [Terms](https://www.maki-car-rental.com/location-de-voitures/conditions.html)

## Frequently Asked Questions

### Rendered FAQ Search Pages
These are rendered, user-facing FAQ search pages suitable for handing off to a customer.

- English: [FAQ search page](https://www.maki-car-rental.com/rent-a-car/faq.html)
- German: [FAQ search page](https://www.maki-car-rental.com/mietwagen/faq.html)
- French: [FAQ search page](https://www.maki-car-rental.com/location-de-voitures/faq.html)

### The online booking process

#### How do I make a booking at Maki Car Rental?

There are two supported booking flows.

Human-only flow: the customer enters the pickup location, return location, rental period, and any other required details on the Maki Car Rental website. The website shows available offers with total prices. The customer chooses a car, clicks the booking button, enters the remaining booking details, reviews the data, and submits the booking request. Maki Car Rental sends a confirmation of receipt by email and then confirms the booking once the local partner accepts it.

Agent-assisted flow: the agent first uses the public OpenAPI contract to list valid pickup and return locations and to fetch live available offers. The agent may render the relevant offers to the customer. For an available offer, the API response includes an initiate_url. The customer must open that initiate_url and continue the booking on the Maki Car Rental website. The agent should not try to complete the booking outside the Maki Car Rental booking form.

#### How can I pay?

We can receive payment through a number of different methods. Currently you can pay via bank transfer, credit card (Visa & MasterCard) and PayPal (all major credit cards). Accepted currencies depend on the chosen payment method. More about accepted currencies

Please note: bank transfers are not available for last minute bookings (less than 3 days before pickup).

In some cases, it is also possible to pay the rental fee in cash upon delivery. If available, this option will be displayed throughout the booking process. However, if you want to pay upon delivery, you would need to book our travel cancellation expenses insurance. The fees for this insurance must be paid within 2 days after receiving the invoice.

#### Will I receive the exact vehicle that I chose?

We try to deliver the exact vehicle model that you booked; however, there are rare cases when this is not possible because of accidents, repairs or simply bad planning. The good news is you will always receive a vehicle of equivalent or higher value than the one you have chosen. Cars that have the same daily rate on our website are defined to have equivalent value.

#### Is there a minimum booking duration?

Our minimum booking duration depends on country, model and availability. You can see an overview of the bookable vehicles using our automated availability request form. For short rentals, we might also impose a surcharge. Such surcharges, if any, will already be included in the quoted prices.

#### How do I add extra features?

You can add extra features like child seats or satellite navigation (GPS) during the booking process, in the same step when you also supply your name and address. Please note the loss or damage of extras is not covered by the insurance.

Réunion: In La Réunion, all extras must be paid upon collection of the car (cash or credit card). A baby seat may be added for ~$30 (for the entire rental), a child seat (booster) for ~$30 (for the entire rental), a sat nav for $11.93 (per day) and for each additional registered driver you need to pay ~$35 (for the entire rental).

#### What are the cancellation terms?

If you need to cancel your booking, you can do it free of charge 48 hours before the rental period without any restrictions. If you cancel your booking after that period or give the car back before the end of the booking period, we will charge 30% of the remaining rental fee or one day’s rental fee or ~$58, whichever is greater. See also: travel cancellation expenses insurance.

### Crashes and breakdowns

#### What happens if I am involved in a car accident?

In case of an accident, please inform the hotline mentioned on your booking confirmation as soon as possible. A friendly employee at Maki Car Rental is available 24 hours a day. He or she can organize a replacement car for you and help with other issues like filing a police report, which is mandatory for insurance reasons.

If the police determine that it was 100 % the fault of the opposing party, you will not have to pay for the damage. If the accident was your fault and the damage exceeds or equals your deductible, we will still only retain the maximum amount.

#### What happens in case of breakdown?

Even though we only broker well maintained cars, we cannot eliminate the possibility of a breakdown. We can understand your frustration if this happens during your holidays. Therefore, we will try to get you a replacement car or roadside assistance as soon as possible. On your booking confirmation you will find the telephone number of our 24-hour hotline, where our friendly employees are waiting to help you out in any situation.

### Traffic rules

#### Do I need an international drivers licence?

Tourists are allowed to use their existing drivers licence in French overseas territories if it was issued by an EU/EEA authority or if it is written in French language. Otherwise, an official translation or International Driving Permit is necessary. Read more about when an International Driving Permit is required in La Réunion.

### Insurance and liability policy

#### Which insurances are included?

All cars under Maki Car Rental have fully comprehensive insurance coverage (CDW), which includes theft protection (TP) and third party liabilty (TPL). The insurance covers all cases except accidents caused from driving under the influence, violation of the rental terms or culpable negligence. Loss or damage of the car keys as well as personal belongings are not covered. Further items not covered by the insurance (e.g. tyres) may be presented to you during the booking process upon selection of the insurance package.

#### Is there a deductible in the event of damage or loss?

You can choose from different insurance packages during the booking process once you have selected a particular car. The deductible is the maximum amount you have to pay in case of an insuranced damage. Packages with reduced deductible (SDCW) or even zero deductible may be available at a daily surcharge. Please note that the deductible applies on a per-incident basis.

#### Do I have to pay a deposit?

The deposit you need to pay depends on your chosen car type. The amount will be shown during the booking process. Even if you choose an insurance option with a reduced deductible, you still need to pay the full deposit. In case of an accident, your entire deposit may be withheld. However, we will reimburse you later so that you effectively only pay for damages up to deductible you chose at the time of booking. The deposit must be paid when picking up the car. You will need to present a credit card showing the name of one of the registered drivers. The amount will usually remain blocked on your credit card throughout the rental period, effectively lowering your spending limit. Therefore, please make sure that the full amount is available on your card and that the owner of the card is present at the time of pick-up. If the car is brought back in the same condition as when you picked it up, you will receive the full amount back.

#### What is covered by your cancellation expenses insurance?

If you take out this insurance, you don’t have to pay cancellation fees as long as you cancel your booking until noon of the day of pick-up (local time). Even if you cancel later than that, you will only pay for one day’s rental. If you have to return the vehicle early, the insurance will also cover the cancellation fees if you can proof that you were unable to continue your rental. As proof we accept for example a flight ticket that was issued after the day of pick-up. The cancellation expenses insurance can be purchased for a price of ~$19 regardless of the duration of your rental.

### Pricing and other rental terms

#### How are the prices calculated?

The prices quoted on Maki Car Rental are seasonal. Furthermore, we automatically apply discounts depending on the rental duration. The exact pricing depends on the car type; for details, please follow these instructions: Navigate to the "Cars and Prices" page and hold the mouse cursor over the quoted price for the respective car. Of course, our booking system calculates the total price automatically once you provided your rental period details.

#### Which currencies are accepted?

Payment by credit card online can be done in Euro, Pound Sterling, and US Dollar. Payment by bank transfer and PayPal can only be done in Euro. Any prices shown on the website in other currencies are for your convenience only. We try to automatically guess your preferred currency by the country you are viewing the page from. You can change the displayed currency at the top right of every page.

#### I’m not staying at a hotel. Where can I pick up my vehicle?

In La Réunion, the vehicle can be picked up at one of the rental offices at Roland Garros international airport, St. Gilles, or St. Pierre. For selected hotels in St. Gilles, we can also deliver the car to your hotel. Our request form shows a comprehensive list of hotels where this service is available. Please note that outside of the offices’ opening hours, pick-ups and returns are only possible upon request and an additional fee of ~$54 will be charged. The opening hours of the respective station are shown during the booking process and prices will already include the fee if applicable.

#### Can I supply different places for the pick-up and the return of the vehicle?

Yes, in general we do accept one-way rentals. Fees will depend on the country where you rent the car. In case there is a fee for your one-way rental, our system will automatically include it in all quoted prices.

#### Will the tank be full when I take over the car?

We do not guarantee a full tank at the time of pick-up. However, we guarantee that there is enough fuel in the tank to reach the next filling station. The car must be given back with the same amount of fuel as it had when it was handed over to you.

Réunion: The current price of petrol in Reunion is €1.36 (~$1.62) per liter and the price of Diesel is €1.02 (~$1.22) per liter (updated: 2017-08-01).

### Payment terms

#### Do I need a credit card?

Yes. Even though the payment for the car itself can be done by other means, you will need a credit card to pay for the deposit at the time you pick up the car. More about the deposit

#### How do I pay via PayPal?

After you send your booking, you will receive a confirmation email. Included in the email is a section with the PayPal logo on the right side. On the left side you find a link, which will take you directly to PayPal, with the payment data already set. The transaction will proceed after you have entered your log-in information. If you do not already have a PayPal account, you can either sign up (It's free!) or try PayPal as a guest.

#### Can I pay the car upon delivery?

The prices mentioned on our site are prepaid prices, so usually the payment needs to be made upfront. However, there are two exceptions:

If you choose to book our travel cancellation expenses insurance, you have the option to pay for your car upon delivery in cash. The fees for this insurance have to be paid in advance. You can choose one of the usual payment methods for that.

For last minute bookings (less than 48 hours before delivery), it's usually possible to pay on site even without purchasing the insurance.

Please understand that we need this policy to ensure that your booking is serious. Keep in mind that we are blocking a car for you and that we will deliver it to the place of your choice.

#### When and how do I have to pay the deposit?

See Do I have to pay a deposit?

### About Maki Car Rental

#### What are the advantages of Maki Car Rental?

Maki Car Rental stands for reliable service. We achieve our high standard because we work closely with a select group of partners; sometimes these partner companies also work for the well-known international car rental brands. With the international brands, customers pay a premium mostly because of costly marketing programs, prestige locations etc.; we at Maki Car Rental can provide you with the same car and pass the savings on to you.

But we are not just another broker. Typically, car rental brokers just pass through the policies of their partner companies which makes the process quite cumbersome for diligent customers. Because we work closely with our subcontractors we are able to standardize the rental process as much as possible and make it easier for our customers to rent their vehicle with a peace of mind. Even though we are mainly an “internet company”, our operations are hyper-local. We personally know all our subcontractors and sometimes even co-own cars with them or loan them money to fund their growth. We monitor customer satisfaction closely and have a zero-tolerance policy for any shenanigans when it comes to damage claims and insurance cases.

## Contact

### Phone
- United States: +1-650-204-5521
- Mauritius: +230-5250-1260
- Seychelles: +248-2603261
- Switzerland: +41-43-5507939
- Austria: +43-720-882282
- United Kingdom: +44-121-2840922
- Germany: +49-931-663984-98

### Contact Form
These are rendered, user-facing pages suitable for handing off to a customer.

- English: [Contact](https://www.maki-car-rental.com/rent-a-car/contact.html)
- German: [Contact](https://www.maki-car-rental.com/mietwagen/kontakt.html)
- French: [Contact](https://www.maki-car-rental.com/location-de-voitures/contacter.html)

### Business Hours
Timezone: Central European Summer Time
Weekdays: 08:00-18:00
Saturdays: 10:00-15:00